How much will the service cost ?
It is important to check whether you are entitled to some financial help towards the cost of your care package . We can advise you further on this when we come to make our assessment of your needs. It also important that you are maximising your entitlements to benefits and your local Citizens Advise Bureau can advise you on this.
If you are funding your support privately then we will provide you with a breakdown of costs prior to providing your service.
What does the service include?
Within reason we can provide almost everything you will need for daily living . You tell us what you need and we will discuss with you how we can meet those needs.
Will I get the same staff every week?
We pride ourselves on providing a high level of continuity to our clients. We know how important this is to you and we aim to match you to the right staff who have the skills to meet your individual needs. The size and make up of your staff team will depend upon how your support is delivered and we will discuss and agree this with you. If you have a large package of care
Are the staff trained?
All our carers receive a full induction to ensure they are ready and able to deliver care services. They also receive ongoing training and personal development, including National Vocational Qualifications, as well as specialised training.
How will I know I can trust the person providing my care?
We operate a robust recruitment procedure as we only want the very best staff working for Lakeland Care. We meet national standards when it comes to staff selection . This means they have been interviewed by us, had their references checked and had a Criminal Records Bureau check. They are fully trained and complete shadowing with an experienced member of staff before going out to work. Once working for us, they receive regular support and training.